X 2 points) Choose the best responses. Write your answers in the boxes.

Business Communication. Telephoning and Business Letters.

X 1 point) Choose the correct word for each sentence. Write the words in the boxes.

X 1 point) Complete each sentence with the opposite of the word in brackets. Choose from the following list. Use each word once only.

1. I didn't expect my salary to be as _____ as this! (HIGH)

2. She has a ____ job as a shorthand typist. (PART-TIME)

3. We're expecting big savings in the ____ term. (LONG)

4. We could see he was using very ____ equipment. (SOPHISTICATED)

5. There was a very _____ reaction to my suggestion. (POSITIVE)

6. The post went to an ____ candidate. (EXTERNAL)

7. He has a _____ talent for managing people. (USUAL)

8. The position has been _____ for several months now. (FILLED)

1. Some employees have a long journey/travel to work every day.

2. The cost of life/living has gone up again.

3. Please send precise measurements/measures when ordering.

4. We expect prices to raise/rise by at least five per cent.

5. We only exchange goods if you produce a receipt/recipe.

6. Imust remember/remind the boss about that meeting this afternoon.

7. Can you say/tell the difference between these two products?

8. The company is extremely sensible/sensitive to any criticism.

1.8. (9 x 2 points) Complete each sentence with the correct form of 'make' or 'do'. Translate the sentences into Russian.

1. We have _____ a considerable profit on the sale of that land.

2. I've got all these invoices to _____ before I can go home.

3. The business was so run down when she took it over that nobody expected her to _____ such a success of it.

4. Something as simple as changing the size of the lettering on the packet can _____ all the difference to your sales.

5. Increasing production will _____ even more demands on machinery which is already breaking down at an alarming rate.

6. They could _____ with some computer paper in the wages office.

7. We've _____ away with the old system of clocking in.

8. A customer has _____ a complaint about one of our salespeople.

9. In fact, Gravers have _____ us a favour by launching their product first. We can learn from their mistakes.

1. Can you put me through to Miss Evans, please?

A. I'll see if she's in her office at the moment.

B. I've got the wrong number.

C. I'll check again.

2. Isn't that Seattle, then?

A. No, the number has changed.

B. No, you must have the wrong area code.

C. Sorry, I may have dialed the wrong extension.

3. You asked me to confirm the dates of delivery.

A. Yes, that's the best time for them.

B. Yes, let me just get a note pad to write them down.

C. Yes, they'll come to England soon.

4. No, this isn't the Metal Case Company.

A. So sorry to have troubled you.

B. I'll call again later.

C. Can you connect me with Mr Mansour, please?

5. Miss Pearce asked me to call this morning.

A. Sorry, your number is the wrong one.

B. Do you know the area code?

C. But there's no person of that name here.

6. We can let you know what sizes are available.

A. Thank you. I know them.

B. Thanks. I'm glad that's OK now.

C. Thanks. I can order what we need then.

2.2. (9 x 1point) Complete these two conversations with sentences from the list below. Use each sentence only once. Write your answers (letters A, B … or I) in the boxes.

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